Refund policy

Returns & Exchanges

Made just for you. No mass production here.

Every Otherly item is individually printed to order, just for you. Because each piece is made specifically for your order, we do not accept returns or exchanges for incorrect sizing, changes of mind, or buyer's remorse.

We do make things right when something goes wrong.

If your item arrives damaged, defective, or incorrectly printed, we'll arrange a replacement or refund.

Qualifying defects include:

• significantly flawed prints

• Holes, tears, or damaged seams upon arrival

• Incorrect items, sizes, or designs sent

• Manufacturing defects affecting the item's quality

Please contact us within 14 days of delivery with your order number and clear photos of the issue.

Minor variations in print placement and color are normal with individually printed products and are not considered defects.

Please check the size guide carefully before ordering.

This policy does not limit any rights you may have under applicable consumer protection laws.